Frequently Asked Questions

We carry Grand Design, Flagstaff by Forest River, Puma by Palomino, and Cedar Creek by Forest River. We were one of the first eight Grand Design dealers in the country and have carried them since day one. Check out our full brands page for details on each line.

Yes — we're open Saturday for sales, service, and parts. We're closed Sundays so our team can get out and camp too. Check our contact page for current hours by department.

Nope. Walk-ins are welcome any time we're open. Our lot is open for browsing and a salesperson will be happy to help when you're ready. If you want dedicated one-on-one time, calling ahead doesn't hurt — but it's never required.

We're at 8220 State Highway 13 South in Wisconsin Rapids, WI 54494 — right on the main highway, easy to find from anywhere in central Wisconsin. Get directions here.

Since 1963. Mick Ferkey founded Greeneway RV over 60 years ago, and it's still family-owned and operated today. Mick was inducted into the RV Industry Hall of Fame in 2022. Three generations, one mission: help families enjoy the camping lifestyle.

Absolutely. We're proud of our 29-bay service facility and our RVTI-certified technicians. Just ask at the front desk and we'll walk you through. Seeing where your RV will be worked on builds confidence — and that's the point.

We price our units competitively from the start, but we're always willing to have a conversation. We'd rather earn your business with fair pricing and great service than play games with the sticker. Come in, tell us what you're working with, and we'll do our best.

Yes. We've sold units to customers across the country. We can handle paperwork electronically, arrange financing by phone, and either deliver to you or set up a streamlined pickup experience when you arrive. Give us a call at (715) 325-5170 to get started.

We do. Delivery is available throughout Wisconsin and beyond — pricing depends on distance and the unit. We'll coordinate everything so it arrives ready to enjoy. Ask your salesperson for a delivery quote on any unit.

Every unit sale includes a thorough pre-delivery inspection (PDI), a full buyer orientation/walkthrough, LP check, battery check, and a review of all systems. We don't rush you out the door — you'll leave knowing how everything in your RV works.

We do, and we make it easy. You can submit your trade-in details and photos through our online trade-in form to get a preliminary value before you even come in. We accept trade-ins on both new and pre-owned RV purchases.

Your walkthrough is a hands-on, one-on-one session where our team walks you through every system in your RV — electrical, plumbing, LP, slide-outs, awning, appliances, everything. We want you confident and comfortable before you hit the road. Plan for about an hour, sometimes more for larger units.

There's no hard cutoff. We work with multiple lenders who cover a range of credit profiles — from excellent to rebuilding. The best way to find out where you stand is to fill out our pre-qualification form. It's quick, no-obligation, and won't impact your credit score.

Yes. We have relationships with several banks and credit unions that specialize in RV lending. This means we can shop your deal to find the best rate and terms for your specific situation — not just one take-it-or-leave-it offer.

Absolutely, and we encourage it. Getting pre-approved lets you shop with confidence because you know exactly what you can work with. Fill out our financing pre-qualification form and our team will reach out within one business day.

It varies by lender, credit profile, and unit — but generally 10–20% is common. Some programs allow less with strong credit. We'll help you understand your options when you go through the pre-qualification process.

Yes. Our lender network includes programs specifically for pre-owned units. Rates and terms will depend on the age, condition, and value of the unit, along with your credit profile. Used RV financing is one of our most common requests.

Yes — our service department is open to all brands and all owners, regardless of where you purchased. If it's an RV, we can work on it. Our 29-bay facility and RVTI-certified technicians handle everything from routine maintenance to major repairs.

Our technicians are RVTI-certified (RV Technical Institute), which is the industry gold standard. Several also hold specialized certifications in electrical, LP gas, and appliance repair. We invest in ongoing training because your RV deserves qualified hands.

You can fill out our online service request form or call us at (715) 325-5170. Our service advisors will confirm your appointment and give you an idea of timing. We try to get you scheduled as quickly as possible.

It depends on the job. Simple maintenance items can often be same-day or next-day. Larger repairs or warranty work that requires parts ordering may take longer. We'll give you an honest timeline upfront and keep you updated throughout the process.

Yes. We have a key drop box at our service entrance so you can drop off your unit anytime. Just fill out the drop-off envelope with your info, leave the keys inside, and our team will contact you the next business morning.

Yes. We are an authorized warranty service center for all the brands we carry, regardless of where you purchased. If your RV is under manufacturer warranty and we carry the brand, we can handle the claim. Learn more about warranty service.

You bring the unit in (or we come to you via mobile service), our technicians diagnose the issue, and we submit the claim to the manufacturer on your behalf. Once approved, we order parts and complete the repair. We handle the paperwork — you just get your RV back fixed.

If a manufacturer denies a claim, we'll explain exactly why and walk you through your options. Sometimes it's a coverage gap; other times we can provide additional documentation and resubmit. Either way, we'll advocate for you and give you a clear path forward.

Warranty repairs can take longer than standard repairs because they require manufacturer approval and sometimes special-order parts. We do our best to expedite the process — our goal is to keep you informed at every step so you're never left wondering.

We are authorized to perform warranty work for Grand Design, Forest River (including Flagstaff and Cedar Creek), and Palomino (including Puma). These are the brands we sell and know inside and out.

Our mobile service team covers the entire state of Wisconsin and travels to campgrounds, storage lots, and private residences. Whether you're in Madison, Milwaukee, or a campground up north — we'll come to you. Learn more about mobile service.

Our mobile technicians handle a wide range of work on-site: appliance repairs, electrical troubleshooting, plumbing, roof and sealant work, slide-out adjustments, and winterization. Major structural work or jobs requiring a lift are better suited for our 29-bay shop.

Same as regular service — fill out our online service request form and mention you need mobile/on-site service, or call us at (715) 325-5170. We'll coordinate a time and location that works for you.

Yes. On-site winterization is one of our most popular mobile service requests. We'll come to your storage location and properly winterize your entire RV so it's protected through the Wisconsin winter. Spring de-winterization is available too.

Absolutely. Our mobile techs carry diagnostic equipment for solar, 12V, and 120V systems. We can diagnose and repair most electrical issues right at your location, including inverter problems, battery bank issues, and solar panel performance concerns.

Yes. We work with all major insurance carriers and handle the communication directly. We'll submit estimates, coordinate approvals, and manage the repair from start to finish. You deal with us — we deal with the insurance company. Learn more about insurance repair.

We handle all types of RV damage — collision, storm, hail, water intrusion, fire, and animal damage. Our 29-bay facility is equipped for everything from minor cosmetic repairs to full structural rebuilds.

Most insurance companies only require one estimate from a qualified repair facility, and we qualify. That said, check with your adjuster — some policies have specific requirements. We'll provide a detailed, itemized estimate that insurance companies trust.

Timeline depends on the scope of damage and parts availability. Minor repairs may take a week or two; major collision or water damage can take longer. We provide a timeline estimate upfront and keep you updated throughout. Our goal is to get you back on the road as quickly as quality allows.

We evaluate condition, age, mileage, market demand, and comparable sales. Photos help a lot — submit them through our trade-in form and we can give you a preliminary value before you even come in. Final value is confirmed with an in-person inspection.

Yes. Trade-ins are accepted on both new and pre-owned purchases. If you're upgrading from one used unit to another, we'll work the trade into the deal just the same.

Yes — that's exactly what our online trade-in form is for. Submit your unit details and a few photos, and our team will get back to you with a preliminary value within one business day. No obligation, no pressure.

On a case-by-case basis, yes. If you're looking to sell your RV outright without purchasing from us, reach out and we'll let you know if it's something we can work with. It depends on current inventory needs and the unit itself.