(715) 325-5170

Warranty Service

We don't just process claims — we fight for you.

Your Advocate, Not Just a Processor

  • Most dealers process warranty claims — we advocate for our customers
  • Deep factory relationships mean better outcomes
  • We push for coverage others wouldn't attempt
  • Including out-of-warranty goodwill coverage and expedited parts

Our warranty team doesn't just fill out forms. They build relationships with factory reps, know the right people to call, and fight to get your claim approved — even when it's a gray area.

Greeneway RV warranty service and claims processing

What Sets Us Apart

Warranty service the way it should be done.

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Fast Processing

iClaims warranty tools for quick, accurate claim submissions that don't sit in a queue.

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Constant Communication

You know where your repair stands at every step. No surprises, no runaround.

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Factory Relationships

Deep connections with factory teams for better outcomes — including goodwill coverage.

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All Brands Welcome

We perform warranty service on every brand we carry, regardless of where you purchased.

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Documentation

Thorough photo and written documentation for every claim — the foundation of approval.

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Expedited Parts

Our factory relationships mean faster parts delivery so your repair doesn't drag on.

We Service All Brands

  • Regardless of where you purchased your RV
  • If we carry the brand and it's under warranty, we'll handle it
  • Brands: Grand Design, Flagstaff, Puma, Cedar Creek
  • This is rare — most dealers only warranty what they sell

If you bought a Grand Design from a dealer three states away and you're in Wisconsin, we'll handle your warranty. That's how it should work — and at Greeneway, it does.

Warranty service for Grand Design, Flagstaff, Puma, and Cedar Creek

The Warranty Process

Simple, transparent, and always on your side.

1

Contact Us

Reach out with your warranty concern — we'll let you know what to expect.

2

Inspect & Document

We thoroughly inspect and document the issue with photos and detailed notes.

3

Submit & Advocate

We submit the claim and advocate on your behalf — pushing for full coverage.

4

Repair Promptly

Approved repairs are scheduled promptly so you get back to camping.

Have a Warranty Issue?

Contact us with your concern and we'll take it from here. We fight for the coverage you deserve.

Schedule Warranty Service Call (715) 325-5170

Warranty FAQs

Will you do warranty work if I bought my RV somewhere else?
Yes. We are an authorized warranty service center for all the brands we carry, regardless of where you purchased. If your RV is under manufacturer warranty and we carry the brand, we can handle the claim. Learn more about warranty service.
How does the warranty claim process work?
You bring the unit in (or we come to you via mobile service), our technicians diagnose the issue, and we submit the claim to the manufacturer on your behalf. Once approved, we order parts and complete the repair. We handle the paperwork — you just get your RV back fixed.
What if my warranty claim is denied?
If a manufacturer denies a claim, we'll explain exactly why and walk you through your options. Sometimes it's a coverage gap; other times we can provide additional documentation and resubmit. Either way, we'll advocate for you and give you a clear path forward.
How long does warranty repair typically take?
Warranty repairs can take longer than standard repairs because they require manufacturer approval and sometimes special-order parts. We do our best to expedite the process — our goal is to keep you informed at every step so you're never left wondering.
What brands do you service under warranty?
We are authorized to perform warranty work for Grand Design, Forest River (including Flagstaff and Cedar Creek), and Palomino (including Puma). These are the brands we sell and know inside and out.
View All FAQs →

What Customers Say About Our Service

4.5 ★★★★★ 294 reviews
"In an era where good RV updates and repairs are hard to find, Greeneway RV is a stand out above the rest. The staff was impressive and attentive. The camaraderie between them reflected a family atmosphere. Matt answered numerous questions and had a wealth of knowledge. Michelle was brilliant in scheduling and product knowledge."
— Linda Cox
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